HOW SHOULD I CARE FOR MY BAG?
The fabric is in excellent condition, but should there be a loose thread simply cut it with scissors (don’t pull!). If you need to clean a spot, dab it with cold water (don’t rub). Your handbag is made from 100% cotton fabric and leather.
DO YOU TAKE CUSTOM ORDERS?
As of right now we do not take custom orders. However, if you have a special request please email firstname.lastname@example.org, and we'll see what we can do.
WILL THERE EVER BE TWO ITEMS EXACTLY THE SAME?
No, since all of our weavings are done by hand, no two weavings will ever be exactly the same. We may have products that are similar in style or color, but never identical. You will have a one of a kind piece!
THE LEATHER ON MY BAG CONTAINS SPOTS OR HAS DISCOLORATION, IS THIS NORMAL?
The leather is the highest quality genuine full hide leather. The spots are organic and natural to the hide. Since the leather is all hand stained, its attributes varies.
DO YOU SHIP INTERNATIONALLY?
No, currently we only ship to addresses in the United States.
WHEN CAN I EXPECT MY ORDER?
We ship within 48-72 hrs. of receiving an order, using United States Postal Service (USPS). Normally USPS delivers the package in 2 days.
WHAT IS YOUR RETURN POLICY?
Items purchased full price unused may be returned for a refund/exchange within 2 weeks of purchase minus 20% restocking fee. All sales are final with items purchased on sale or with a discount code. See Refund and Exchange Policy for more info.
If you cannot find the answer to your question here, please contact us.